SOPP398: When you send a music score by email, it says it is free to Total Organist students, but doesn't let me download it

Vidas: Hi guys, this is Vidas.

Ausra: And Ausra.
 
V: Let’s start episode 398, of Secrets of Organ Playing Podcast. This question was sent by Hanna, who is our Total Organist student. And, she wanted me to send missing emails for some of the courses—Organ Playing Master Course Level 1, and Pedal Virtuoso Master Course, several weeks. And I’m wondering how that could have been. Sometimes, our MailChimp service that provides emails service to us and sends those messages to the subscribers but they end up in the spam folder. But, in Hanna’s case, she writes that she has checked her spam folder, and then she asks me to send them manually. And sometimes it happens. I’m not sure why, but it’s good that people write to us, right, Ausra?
 
A: Sure. You always can contact us and this will help you.
 
V: Mmm-mmm. Those emails are always setup in advance and the system sends us, for us, automatically, and I just have to go in and fetch some weeks, some contents from these emails, and send it to you manually. Then if you miss a week or two, it doesn’t, it’s not a big deal. And don’t wait for one, two, three, four, five, six, seven, eight weeks, Hanna misses mainly…
 
A: Yes, you need to contact us sooner.
 
V: Sooner, yeah. If you have a, if an email is supposed to come on Tuesday, and you don’t get that email on Tuesday next week, then maybe on Wednesday you could write us.
 
A: Sure. Because even technology is so advanced nowadays, we still mess up things...
 
V: Yes.
 
A: Time after time, so, sometime.
 
V: Mmm-mm. But it’s easy to fix because we can manually send them to you.
 
A: Sure.
 
V: So I will do that after we record this conversation to Hanna, but Hanna also wants to know something else. She writes:
 
When you send a music score by email, it says it is free to Total Organist students, but doesn't let me download it. Do I have to go into Total Organist after signing in, and find the music score on the list of available music, then download it there?

V: And that’s a good question, right, because when, for example, we publish a new organ composition with fingering and pedaling and people get this message in their email inbox, they click on the link, and they are directed to the page that asks them to buy, right?
 
A: Yes.
 
V: It’s our Shopify store. But it’s free for Total Organist students, which means that people who belong to Total Organist students, have to just simply sign in either to their Total Organist profile, or Basecamp profile, and then fetch the scores from there.
 
A: Sure. Seems very simple.
 
V: If it’s total organist profile where they should sign in, then it’s very easy because those scores are listed in the dashboard right away. But if it’s Basecamp they prefer, because for some people Total Organist is problematic to login because of browser issues—I don’t know, sometimes why. So they should go to Basecamp as a backup source, and go to place called ‘Message Board’, I think. Let’s see…yes, when they sign in, you will see their dashboard, and the first thing they see is ‘Message Board’. But in Messages, there are several folders, and on the list downward is ‘Total Organist Training Materials’. If they click there, it’s a backup file for all those training programs and practice materials that we have in Total Organist. So they could click and subscribe and download easily from Basecamp too.
 
A: So I guess it would be smart thing to have both those accounts, on the Basecamp and…
 
V: Yeah. That’s what I’m doing...
 
V: On the Total Organist.
 
V: For Total Organist, for people who prefer to do it on our website, and for people who like Basecamp and communication channels like answering questions and checking with other members, supporting each other, motivating each other—and then it works on Basecamp too. Wonderful! Very specific question and I guess very specific answer is needed here too.
 
A: True.
 
V: So if you have any other questions like that, don’t hesitate to ask us. We will be glad to help you out. This was Vidas.
 
A: And Ausra.
 
V: And remember, when you practice...
 
A: Miracles happen!