Vidas: We’re starting Episode 51 of #AskVidasAndAusra podcast. And today’s question was sent by Liesel, and she asks this question: “How do I cancel Total Organist if it’s not for me? I want to do the trial version. Is there a cancellation page to go to?” So, this is a question about Total Organist, right, Ausra?
Ausra: That’s right, yes, and I think you might answer it very well.
Vidas: Okay, since I’m kind of more familiar with dashboards and the inside layout of this membership program, I'll go first. A lot of people sometimes want to do a trial version first. For 30 days they can try out any of our programs, and then only after that decide if they’re ready to commit, to stay and practice longer. In general, Ausra, how do you think is it convenient for people to have a trial version?
Ausra: Sure, I think so too. That way, you can be sure if you really need it.
Vidas: Yeah, and sometimes you don’t know if this program is for you or not, you just have to try. And not even for one week, it might be short for a few days to really get a grasp and feeling of the benefits, right? How long does it take to feel the benefits, when you start practicing?
Ausra: Well I think at least 2 weeks.
Vidas: 2 weeks?
Ausra: Or even more.
Vidas: Or even more, right? So, when people start practicing and signing up for different programs inside of Total Organist, here’s what happens: So, when you sign in, you see the dashboard, with all the different practice courses and training programs listed. And if it’s a normal practice score with pedaling and fingering written in, you simply click and download the score and start practicing--that’s it. There’s nothing else to do. But if it’s like a long-term program, where you get weekly trainings, then you need to sometimes sign up to get emails from us every week. And when clicking on this link of a particular program that you like, you enter your name and email address, and our newsletter subscription service MailChimp will deliver the emails automatically to you. So that’s another side of this subscription. You either download scores automatically right now, or you get emails later, week by week. So another thing to worry about is, how do you cancel, right?
Ausra: Yes, that was the question about…
Vidas: That was the original question. And you can cancel very simply. There are 2 ways to cancel. One way, you simply write an email to us, and we can do this for you; but make sure you write this email before the month ends.
Vidas: So that, you know, you won’t be charged. Or, the second way, is you have to go to your PayPal account, and find the recurring payments section. The recurring payments section means that’s the place where your subscriptions--monthly or weekly subscriptions--are managed from. And if you subscribe to several online services, you will see several of them listed. If Total Organist is the only subscription you’re currently subscribed to, then click on Total Organist and then you can simply click “Cancel”...and then you have to confirm, I think, and then you click “OK” and that’s it. You won’t be charged. Do you think, Ausra, that it’s an easy enough way for people to understand how to try out our membership program Total Organist, without committing to it first?
Ausra: Well I hope so. It’s, I think, comfortable enough way to try out.
Vidas: You know, sometimes people cancel in advance--and this is really, you know, very simple to do--and sometimes people write several reasons why they do this. (You don’t have to do that, by the way, you don’t have to explain, you simply write to us, “I want to cancel,” and that’s it, no strings attached.) But sometimes they feel the need to explain, and sometimes they say that...it’s so much information, right? There are hundreds of programs and thousands of exercises in this Total Organist membership program, and it’s really the most comprehensive online organ training program that we know of, currently. And the problem with this, Ausra, is obviously, information overload.
Ausra: It could be. Some people are scared of that.
Vidas: Right? That’s why I usually advise students, right away when they log in to their member area, they would read the welcome paragraph. And I really advise not signing up for more programs than they could handle, because there is no benefit of just simply downloading materials or signing up for longer programs, if you never intend to finish them, right?
Ausra: Yes, so just be reasonable
Ausra: Know what you are able to do.
Vidas: Our experience tells us that people usually can manage a couple of courses at a time.
Vidas: So you’re free to do everything you want; there is no limitation. But make sure you don’t bite more than you can chew.
Vidas: Because we want you to succeed with this. We want you to reap multiple benefits, right? What’s the point of taking those courses if you don’t practice them, if you don’t apply them to your practice? It’s in your best interest and in our best interest, too; it’s a win-win situation, because when people succeed, they write nice emails to us, right?
Vidas: And that’s extremely rewarding. And sometimes people who cancel Total Organist program, they write nice emails to us at that time, too. So at this point, a few weeks ago, one student cancelled; she wanted to cancel the Total Organist membership program; but she felt so grateful to us that she even asked us to give her a way to donate. To make a “donate” button or something. She felt so grateful because of the benefits that she received from our trainings and of course daily podcasts as well. Here's a simple way to donate to us, by the way, if you want to.
Ausra: Yes, that was very nice of her to send us this kind letter.
Vidas: Even though she would not be continuing Total Organist. Wonderful. So please be responsible, but if you want just to try out, you can do this very easily, and cancel ahead of time before the month ends--either in your PayPal profile when you find your recurring payments dashboard, or simply writing a message to us, and we can do this for you very easily. Thanks, guys, this was Vidas.
Ausra: And Ausra.
Vidas: And remember, when you practice…
Ausra: Miracles happen.
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Drs. Vidas Pinkevicius and Ausra Motuzaite-Pinkeviciene
Organists of Vilnius University , creators of Secrets of Organ Playing.
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