Vidas: Let’s start Episode 79 of #AskVidasAndAusra podcast. Today’s question was sent by Rose. And she writes:
“Dear Vidas, I love your products and have a monthly subscription. The problem I am encountering is that suddenly this week I cannot log in with my email. The system says there is no account with that address. I also tried my personal address, in case it was the one linked to the subscription, but it didn't work either. I receive my monthly bills at that address for some reason. I may have just created a new account with my new address as a way to try to get the system to remember me, but it is not linked to the monthly subscription, so I still cannot download scores through it. Can you help me so that I can log in to my monthly subscription account? Many thanks. Rose.”
Ausra: So, because I’m sort of technically challenged, maybe you, Vidas, could explain about this question and answer it?
Vidas: Rose is having a problem that from time to time, some of Total Organist students also face. And I’m very happy to help, and it’s not a big deal, we always find a solution through email communication. So first of all, if you cannot login into your account, don’t panic, just send me an email and we will work together. The issues might be not necessarily just one, but several…
Ausra: Could you explain just the most common issues? What you have encountered, from your experience?
Vidas: For example, Paypal--this subscription works with Paypal accounts, and people sometimes pay with their money directly taken from Paypal accounts, and sometimes from cards that are linked to their Paypal accounts; that’s not the same thing. And sometimes, they update their accounts--like maybe one card expires, and another card is linked again. So if you do that, sometimes Paypal doesn’t recognize your card, and your payment doesn’t go through, and then your subscription gets suspended. So at this point, you cannot really login into your account.
Ausra: So what should you do?
Vidas: Well, simply...There are 2 solutions. If you’re not suspended, but just simply, temporarily, Paypal is trying to deduct some money from your account, but unsuccessfully, and you have maybe 5 days period for that, and Paypal notifies me also, that they’re trying to transfer funds from somebody’s account, but unsuccessfully, and they will try again in 5 days.
So it’s not cancellation, not suspension yet, it’s like period of trials for Paypal. And during that period, I may write an email to you if you have this problem, and you can update your card. Maybe you have insufficient funds, for example; maybe add some funds to your card, and then this payment will go through, and you will get easily accepted to Total Organist website account.
Or just add another card, validate through Paypal, and Paypal will accept it and the payment will go through. You see how it works? It seems like technical work, but it’s really not. Paypal is trying various ways to find payment solutions from your account; and if either the payment method doesn’t work for them, or the money is insufficient in your account, then they get worried, and sometimes suspend.
If your subscription to Total Organist gets suspended--from that moment, you cannot log into Total Organist account. You write to me, if that’s the case, and if you still want to continue your training, then the best way would be to subscribe from the beginning, like a new student. What do you think about it, Ausra? Because Paypal already has suspended this account, you cannot really reactivate.
Ausra: Yes, I think the best solution is to start from the beginning.
Vidas: The best solution is to purchase your subscription from the beginning.
Ausra: But the best thing, first of all, I think--what to do--would be to send you an email directly.
Vidas: Email! Always email, and communications. And by the way you can try out membership for Total Organist for free for 30 days. And after that, if you like it, you continue with the full amount, monthly or yearly, if you want. Thanks, guys, we hope this was useful to you, to think about your payment options and subscription to Total Organist. And if you have more questions, please send us through email, and we will be happy to help you. This was Vidas!
Ausra: And Ausra.
Vidas: And remember, when you practice…
Ausra: Miracles happen.
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Drs. Vidas Pinkevicius and Ausra Motuzaite-Pinkeviciene
Organists of Vilnius University , creators of Secrets of Organ Playing.
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